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With all due respect rabbi, when the person commented about not being able to use the app with the screen on dark mode.. You made an insulting remark and asked him if he wants a refund for the free app that he downloaded, and it was followed by a laughing emoji. I think that it was inappropriate to embarrass him. What you should have said is “thank you for your feedback and we are constantly working on improving our app to make it more user friendly and improving it for our users. Thank you. “
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